Thursday, March 27, 2014

Maytag 25.3 Cubic Foot Side-by-Side Stainless Steel Refrigerator (Model # MSD2576VEM)

Maytag 25.3 Cubic Foot Side-by-Side Stainless Steel Refrigerator (Model # MSD2576VEM)

We purchased a $1600 Maytag 25.3 Cubic Foot Side-by-Side Stainless Steel Refrigerator (Model # MSD2576VEM) through Home Depot's website (www.HomeDepot.com) on November 26, 2011, just over two years ago. It is now a 250 pound door stop!

A $1600 refrigerator should last more than two years and 120 days, but this one died last week when the condenser failed, an $863.46 repair.

When I called Home Depot to see if they stood behind the faulty products they sell, I was told "we're so sorry for your troubles, let me connect you with Maytag". I told the individual that the Maytag warranty was for 12 months, parts and labor, and that my MasterCard extended warranty added an additional 12 months to the warranty, expiring less than 4 months ago. I asked again "are you going to stand behind this product" and was told "I'm sorry, but you'll have to contact Maytag" … WRONG ANSWER!

How can a $1600 appliance fail after just two years? Because it is garbage. Why will Home Depot and Maytag NOT stand behind their products? Because they can! These companies could care less that one of their products failed just as Apple Inc. could care less that their products are junk, and only because individual consumers just do not count. If I do not buy another Maytag or Home Depot product, which I will not do, it means nothing to their bottom line. They only care about large losses and knowing that people care only about themselves, they know all too well that we will not unite and boycott their products and services, so they blow us off. Being the owner of two homes, one a rental property, I spend several thousand dollars each year at Home Depot. As a Home Depot, Inc. and Maytag Corporation shareholder (large cap mutual funds), I have serious concerns when the companies I am part owner of fail customers with faulty products and poor support. You should too!

I refuse to spend another penny, much less $863.46, to repair a two-year old Maytag refrigerator which should last at least 10-15 years. This is not the first problem I have had with Home Depot and have only continued as a customer because the nearest Lowe's is over 30 miles away. This was my first Maytag appliance, even though I had heard terrible things about their products prior to purchase, AND MY LAST.

I hope I can save at least one person the same grief and expense we have suffered at the hands of Home Depot and Maytag by writing this review. Hopefully, enough people will read it and Home Depot and Maytag will get the message, but I am not counting on it because THEY DON'T CARE, THEY DON'T HAVE TO!

No surprise, BOTH REVIEWS (Home Depot and Maytag) WERE REJECTED! "Your opinion is very important to us, but ...". Give me a break! Here are the emails I received:

From: Maytag <noreply@messages.maytag.com>
Date: Friday, March 28, 2014 at 1:33 PM
To: Chris Sorrentino <combatcritic@gmail.com>
Subject: Your Review has been Rejected

Hello CombatCritic,

Your opinion is very important to us and the Maytag community. We appreciate you taking the time to write a review on Side-By-Side Refrigerator with Beverage Chillerâ≥¢ Compartment. Unfortunately your review did not meet ourguidelines for posting on our site for the following reason(s):

To protect your privacy, our publication guidelines do not permit the mention of such personal information as your name, phone number, email address, or postal address. Also, it does not permit the use of derogatory comments or profanity.

We encourage you to review our guidelines and resubmit your review on Side-By-Side Refrigerator with Beverage Chillerâ≥¢ Compartment.

Thanks for being an active member of the maytag community.

Sincerely,
Team Maytag

From: The Home Depot <HomeDepotCustomerCare@email.homedepot.com>
Date: Friday, March 28, 2014 at 8:34 AM
To: Chris Sorrentino <combatcritic@gmail.com>
Subject: Your review has been rejected

Your community engagement helps other customers get the right products for their projects

Please add HomeDepotCustomerCare@email.homedepot.com to your address book. Learn how.

Hello CombatCritic,

Thank you for taking the time to provide your feedback about 25.3 cu. ft. Side-by-Side Refrigerator in Monochromatic Stainless Steel. Your insight is very important to us and the other Home Depot customers who will read about your product experience. Unfortunately, your review did not meet our guidelines to be eligible for publication on our site. We want to post your review, so please remember to omit references to other websites and do not include URL links.
We encourage you to look over our guidelines below and resubmit your review regarding 25.3 cu. ft. Side-by-Side Refrigerator in Monochromatic Stainless Steel.

Writing Guidelines
We want to publish your review, so please follow these writing guidelines:

Focus on the product
Avoid writing about customer service issues - instead, contact us to discuss your concerns
Do not mention competitors or the specific price you paid
Do not include any personally identifiable information such as your full name or address

Thanks for being an active member of The Home Depot community.
Sincerely,
The Home Depot Team
If you have questions regarding the submission and approval process, please call us at 1-800-466-3337 (1-800-HOME-DEPOT).


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"I am sorry to inform you Maytag and Home Depot, but" ...
CombatCritic Gives the Maytag MSD2576VEM Refrigerator, Home Depot, and Maytag Corporation 1 Out of 10 Bombs … MORE BOMBS ARE GOOD!

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