As you can see from the invoice, he not only overcharged me for the labor involved with the estimate, HE CHARGED ME $9.99 FOR SUPPLIES? What supplies could he have possibly used to test my charging system?
Having spent my Air Force career as a transportation officer and responsible for hundreds of auto mechanics (and the Best Transportation Squadron in the United States Air Force), I know how repair costs are calculated, so I asked Dave how much his hourly rate was. He said, "I work by the job, not by the hour", so I knew he was not on the up-and-up. In comparison, here is a quote from AutoMD.com for the exact repair on my vehicle and as you can see, it is MUCH closer to my estimate than his:
|Parts||CARQUEST Battery (New)||2 yr / 24k mi||1||$136.05||$136.05|
|Labor||2 yr / 24k mi||0.60 hrs||$80.00||$48.00|
Mechanics are notorious for taking advantage of uneducated customers as we have all seen on shows like 20/20 and 60 Minutes, but there are good, honest people out there as our last mechanic proved over the last five years. I assumed, and you know what happens when you "ASSUME" ... YOU MAKE AN "ASS" OF "U" AND "ME", that Dave would be fair and honest, knowing very well that this was the first time I had been there and possibly trying to "do the right thing" by a new customer. In my opinion, Dave obviously has no idea what the "right thing" is or what "integrity" entails, so if you have more money than you know what to do with and do not care how much a service costs, by all means go to Das Autohaus! I did not realize how good I had it with our last mechanic, but maybe it is worth the 40 minute drive not to find out how many crook mechanics there are in Lawrence, Kansas!
CombatCritic Gives Das Autohaus 1 Out of 10 Bombs ... Bombs Are Good!
Since this debacle, several people (friends and strangers alike) have come forward with stories of their own about Dave and Das Autohaus. It seems as though he has an unsavory reputation in Lawrence, a reputation I wish I had been aware of prior to trusting him with my car. So I am sharing my story and opinion with you in the hope that I can spare some of my neighbors from a similar experience. Take heed and pass the word along so that others will not be victimized by this unscrupulous business owner.
As usual, AngiesList did not bother letting me know that the owner of Das Autohaus responded to my review, having just read it:
"This is a false review, we have never worked on a car by a person with the name of [member name removed]. Dave Bach is the only Volkswagen Master Registered Technician in Lawrence. Like any professional, he charges for his work. As a Platinum Pro Diver and Instructor, Dave chooses to sell only quality equipment in his shop."
My response, which AngiesList does not bother to ask for, another sign that they cater to businesses, not consumers, is as follows:
This man obviously has no scruples and will lie at every turn. If you want to see the receipt from Das Autohaus for the "estimate", you can find it at this link: above along with the full review and other documentation proving that what I say is in-fact true and Das Autohaus is lying ... THIS IS NOT A FALSE REVIEW!
I updated the AngiesList review on Das Autohaus with the above information on January 27th, 2014, but whether or not Angie'sList publishes the updated review is a completely different story (as you can read in "AngiesList or AngiesBust ... You Decide!" elsewhere in this blog).
Key Words: das, autohaus, mechanic, car, auto, automobile, Volkswagen, VW, battery, repair, cost, con, pro, rude, Lawrence, Kansas, InstitutionalTerrorism, institutional, terrorism