Redbox Instant by Verizon Delivers Instant Nothing!

Redbox Instant by Verizon Delivers Instant Nothing!

I ordered Redbox Instant with live streaming video and 4 credits per month for $8 on November 10, 2013.  Since then, the streaming option rarely works on our PS3 even though Netflix works just fine EVERY TIME!  Then there are the 4 "FREE" CREDITS per month, of which I have only been able to use one.  The last two kiosk reservations I made charged my credit card instead of automatically using credits (as their "HELP" FAQs imply is the case) and it is impossible to apply credits to a kiosk reservation either on the website or the iPhone mobile app. 

The Redbox applications and customer support options are useless as far as credits are concerned and I wasted a great deal of time online and on the phone trying to connect with Redbox Customer Service.  The website and app are obviously not ready for implementation and they must have one customer service rep for the US because every time I call or try to chat online, there is a long wait.

I should have known better than to sign-up for a service that has anything to do with Verizon (see my article Your Verizon Data Is Vulnerable for more information on how Verizon allowed my identity to be stolen and refused to do anything about it), so I canceled my subscription.  I do not have either the time or the patience to deal with a vendor that obviously could care less about customers and Redbox's affiliation with Verizon tells be a lot about their values or lack thereof.

CombatCritic Gives Redbox 2 Out of 10 Bombs ... BOMBS ARE GOOD!

Key Words: Redbox, Verizon, video, streaming, Blu, Ray, disc, kiosk, rental, movie, TV, internet, film, help, problem, customer, CombatCritic, InstitutionalTerrorism

REELzHOT is a REALzRIP-OFF!

Signing up for a "FREE TRIAL" to watch streaming movies while abroad, I had to provide a credit card to start the trial. REELzHOT, https://reelzhot.com/users/loginpage, has their site set-up so that the next time you log-in to use your "FREE" trial, you have to click on some buttons to accept their "terms and conditions". Buried in those terms and conditions is a stipulation that you must "CANCEL" your membership within 5 days AND, being abroad, I could only cancel online and be charged to do so. Can you say scam? Rip-off?

Well, I missed the terms and conditions buried somewhere in the numerous pages of legal mumbo jumbo stating that I had to cancel MY FREE TRIAL within five days and, lo and behold, a charge for $49.95 appeared on my credit card five days later! $49.95 a month for a bunch of crappy, old, B-movies is ridiculous in its own right, so I went to the FAQs page. At the very top of their "Support" page, http://reelzhot.com/pages/support, in bold, blue lettering, is the FAQ: "Why was I charged $49.95 when I signed up for a free membership?" This is obviously a very common problem for their customers, to be so prominently displayed at the very top of their support page, so why do they continue to deceive their customers? How do they expect to stay in business ripping people off? In any event, I sent to following email to their support team:

$49.95 for a FREE membership?  It's obvious that I'm not the only one with this problem since it is AT THE TOP OF YOUR FAQs! Can you say CLASS ACTION LAWSUIT?...SURE YOU CAN!Please reverse this charge, in its entirety immediately, cancel my membership, and send me a confirmation. I agreed to a trial membership and not an auto upgrade to the standard monthly membership plan.  I should have known better than to give my credit card number for a :free trial".If you DO NOT reverse the charge COMPLETELY in the next 48 hours, I will contact my bank to have the charge reversed, then the BBB, the FCC, and the Attorney General of the United States to report your fraudulent practices. I will also contact dailytechpost.com, About.com, TrickTacToe.com, and Butterblog http://blog.buttermouth.com/2007/06/top-25-places-to-watch-free-movies-and.html to inform them of your fraudulent practices. Check out my blog, www.InstitutionalTerrorism.com, where your website will be prominently featured unless you comply within the next 48 hours. You have until 6:02 AM (CST) on 7/14/2012 to send my confirmation.

Well, true to my word, here is my post because the completely ignored me! I just filed a dispute with my bank and as soon as I return home in two days, I will file my complaint with the FCC, BBB, and U.S. Attorney General. We will see how much it will cost REELzHOT to answer those complaints...much more than the $49.95 the ripped me of for.

DO NOT, I REPEAT DO NOT, USE REELzHOT OR SIGN UP FOR THEIR BS "FREE TRIAL"! Their movies suck and they obviously could care less about their customers!

CombatActivist out!